Guest satisfaction among hotels improved slightly in the first quarter of 2010, but satisfaction with airlines declined by 3 points, representing the steepest fall since 9/11. Drury Hotels, Jet Blue and Enterprise Rent–A–Car ranked No. 1 in hotel, airline and rental car satisfaction, respectively.

At the Walt Disney World Swan and Dolphin resort, guests custom-order snack and drink items for their in-room mini-fridge. The items are then delivered and stocked with no delivery or service charge.

I couldn't have a real hotel working experience without trying my hand in laundry and housekeeping--the backbone of the hotel. And I learned a valuable lesson from the experience: I can't even cover a pillow.

Determined to reinvent itself as a small, tight-knit community with big-city amenities, Pittsburgh was early to adopt sustainability as a foundation for progressive growth. Needless to say, hotels in the area have followed suit.

Concept amenities has developed a sustainable range of in-room guest amenities made with an organic based enzyme additive, which is fully biodegradable.

Six months after an international environmental agreement deadline, new PTAC units that run on an alternative refrigerant, R-410A, are gaining solid footing in the industry.

Commercial televisions have evolved over the past few years, enabling them to run applications, or "widgets," that allow guests to gather information or purchase upgrades.

Already in luxury and boutique properties, the guestroom television is becoming a "command center" where many guest functions are housed.

HOTEC Operations 2010 was held at The Ritz-Carlton in Lake Las Vegas, providing a relief from typical conference hustle and bustle so attendees could focus on meeting new contacts and making new partnerships.

ADA guidelines provide necessary accessibility for many guests, but where the law ends, the hotel's contribution can begin. There are a variety of products your hotel can implement to further ensure hospitality for all guests.