Many hotels overlook the opportunity to upsell guests to higher-priced options.

The first step in understanding the business of prospecting is to be sure we know what the term refers to in our hospitality industry. There is so much confusion among hotel properties as to how managers and salespeople interpret the term “prospect.”

Follow this easy checklist to get your loyalty program in shape.

Global distribution system bookings worldwide realized a year-over-year increase of 6.3 percent, and the pace of booking volumes eased from May levels for the alternative distribution systems.

What do Doof, Habbo, Gik, Orkut and Issuu have in common? How about Bebo, Viddler, Twixter and Gather? They're all social media sites and we need to understand how, when and why to use them.

In one of my final duties for our In Your Shoes program at the Mystic Marriott (Conn.), I turned my back on my journalistic roots and went on a few sales calls.

Outdoor Traveler Destinations hopes to capitalize on one of the fastest-growing niches within the leisure travel market--travelers who enjoy the outdoors and the activities associated with outdoor lifestyles.

Want to know what the top consumer trends are when it comes to searching for travel? We got some great statistics from Jane Butler, Google's industry director for travel.

Don't let real business slip through your hands because of lack of follow up.

Carino Hotels is a sales and customer information company that represents more than 60 independent four- and five-star hotels worldwide.