In an environment where every day and every dollar are scrutinized more than ever, hoteliers are challenged to get properties open just as seamlessly and often with fewer resources.

If a hotel does not present a positive impression over the telephone for inquiry callers, many guests will decide to call elsewhere.

When you stop to consider which hotel associates actually spend the longest period of time interacting with in-house guests, it's maintenance or engineering departments. In planning your next round of hospitality training, be sure to consider the important contribution of these employees.

Hilton will join the new Team USA Career Program, developed in partnership with Adecco Group North America to provide athletes with career training and job placement assistance.

As if the long hours and weekends shifts weren't unattractive enough, graduates in today's economy are forced to be more flexible than ever, often taking jobs outside of their geographical preference and lower on the corporate ladder than they had hoped.

Training is paramount in the hospitality industry, where people are the top resource.

A recent case involving a service dog demonstrates what rights hoteliers have versus guests.

The H-2B Workforce Coalition believes it is important for Congress to address comprehensive immigration reform, including relief for many seasonal industries that use the H-2B program to supplement their year-round domestic work force during peak seasons.

In order to escape this down cycle, you need to ensure your best employees stick around and remain happy. Speakers on the Managing Human Capital in a Difficult Economy panel at the International Hotel/Motel Restaurant Show shared ideas on the best ways to manage staff during a time like this.

Management executives have said they will take the same strategies they developed in 2009--expanding market share, cutting costs, improving service, managing revenue--and implement them in 2010. BY SENIOR EDITOR JASON Q. FREED