The new online safety training programs are designed to improve productivity through worker safety and reduce workers' compensation costs.

Increase your odds of success by reinforcing training before, during and after the session.

Although providing excellent guest service always has been important for future word-of-mouth advertising, the numbers today are exponentially that much greater. It is vital to communicate just how important frontline team members are to the hotel's brand-management efforts.

When properly implemented, mystery shopping reports can help all agents provide a less transactional, more conversational, caller-focused sales experience.

Hospitality veteran Steve Belmonte teams with payroll industry veteran Jim Wilhelm to offer franchisees payroll, tax and human resources services.

Determined to reinvent itself as a small, tight-knit community with big-city amenities, Pittsburgh was early to adopt sustainability as a foundation for progressive growth. Needless to say, hotels in the area have followed suit.

While a tree museum may sound like something far removed from hospitality, this exhibit's goals are very central to how our business should work.

Customers can stream training videos for 14 days at a fraction of the cost of purchasing a video in DVD format.

Russell Arthur Smith, interim dean, Cornell-Nanyang Institute of Hospitality Management, said the industry is set to face various challenges in the near future in specialist areas such as revenue management, HR and marketing.

"Front Desk First Impressions" showcases the types of front-desk service, behaviors and attitudes that can improve a property's reputation, guest satisfaction, repeat business and bottom line.