PrintSpots mobile printing lets guests print at Hilton Garden Inn business centers.

The program, currently being tested at the Aloft Lexington in Lexington, Mass., gives an enhanced RFID keycard to preferred guests. On the day of a planned stay, a text message is sent directly to the guest's mobile device providing their room number.

Both hotel companies were recognized for their accomplishments in sales, customer service, call/contact center professionals, departments and teams worldwide at the Fourth Annual Stevie Awards for Sales & Customer Service.

Guest experience is more important to guests than hotel location or price.

When you stop to consider which hotel associates actually spend the longest period of time interacting with in-house guests, it's maintenance or engineering departments. In planning your next round of hospitality training, be sure to consider the important contribution of these employees.

A recent case involving a service dog demonstrates what rights hoteliers have versus guests.

AmericInn opened a public electric vehicle charging station at its property in Elk Horn, Iowa.

The buzz surrounding CityCenter in early December wasn't just people talking; it was electricity pumping across and through the 67-acre campus, providing connectivity for technologies never seen in the hotel industry before.

Management executives have said they will take the same strategies they developed in 2009--expanding market share, cutting costs, improving service, managing revenue--and implement them in 2010. BY SENIOR EDITOR JASON Q. FREED

Andrew Freeman & Co.'s 2010 Trend Think Tank provided plenty of new business ideas that will satisfy and maybe even excite today's guest, hopefully giving power back to the hotelier in 2010. BLOG BY ASSOCIATE EDITOR CHRIS CROWELL