Bad weather leads Concord Hospitality CEO to his own "Undercover Boss" experience.

One common theme of most hotel industry hospitality training programs is an emphasis on encouraging frontline associates to be proactive in anticipating needs in advance and in voluntarily mentioning additional, relevant details. Yet in order to deliver proactive hospitality, frontline associates must first possess a strong working knowledge of their product.

Hotel Indigo's new "GuestPad" program will allow the hotel to connect with visitors and guests, especially tech-savvy travelers, on a new platform.

Using the Omni Chicago Hotel's new ORION system, guests can access a variety of services, from ordering fresh-made soup and salad to valet and housekeeping requests.

InterContinental New York Barclay's chef concierge Domenic Alfonzetti has been named president of the New York City Association of Hotel Concierges. He has served on the organization's board since 1995.

Peter Greenberg, travel correspondent for ABC's Good Morning America and travel editor for NBC's Today show, was a speaker at the Choice Hotels International 55th Annual Convention, and I thought he had an interesting perspective that many in the industry could benefit from.

Tom Wolfe, chief concierge of The Fairmont San Francisco, was recognized for his visionary achievement as the first concierge in the United States by Les Clefs d'Or USA and the Northern California Concierge Association at a special tribute hosted by the landmark hotel.

SoftBrands' Epitome property management system (PMS) and Karyon Distribution Service will be used for Grandstay's newest hotel in Apple Valley, Minn.